In this fast-paced world where travelling is the need of every person, hotels are the places that accommodate travellers to have some rest by spending their nights. But we all know that people usually take some expensive stuff or a handsome amount of money while travelling to meet all the expenses according to the route needs and requirements. Hotel security is the factor that ensures the safety and security of the people and the stuff they are taking with them while staying in the hotels. It is in the core duties of the hotel security guards to take care of everything including security, emergencies, luggage shifting, etc. to provide a comfortable hotel experience knowing their lives and things are safe in the hands of experts.
Security Guards in the Hotel Industry
The hotel industry is continuously improving and evolving with the passage of time. People are celebrating the events, conducting webinars/ seminars, and many other business as well as fun activities in the hotels. Due to all these high-crowd events, it is mandatory for the management to hire the best hotel security services for the safety of everyone including their staff, employees, and customers. In this blog post, we’ll dive deep and check out all the duties and responsibilities of the hotel security guards and how they perform them in the best manner.
Typical Responsibilities of a Hotel Security Guard
In this modern age, there are multiple duties and tasks expected from the hotel security guards to perform. Here are some of the major ones:
1- Concierge Security Services
Impression matters a lot for businesses including the hotel industry because it is one of the main factors which unconsciously help visitors to decide whether they will stay in the hotel or not. Also, having a well-uniformed and professional security guard performing front-of-house duties conveys a strong sense of security and peace of mind. Hotel security guard performing the front desk duties just not only welcome the customers but also provide them with complete guidance about the hotel and their bookings to enhance the first impression which ultimately improves the customer’s experience.
2- Monitoring and Patrolling Services
In this digital era of technology, where everything is digitalised, CCTV is one of the most crucial devices for safety and security in hotels. But a security guard or a camera operator is needed to operate the cameras which play a crucial role in the monitoring surveillance system. It can be one of the main responsibilities of the security guard to operate the camera screens and alert other security personnel in case of unusual, dangerous, or illegal activities to eliminate before they cause any damage to the premises or the hotel’s reputation.
Patrolling is also considered a main duty of the hotel security guards. They patrol and perform the rounds in the hallways, lobbies, stairs, public spaces, parking areas, and all other accessible areas and facilities to ensure everything is safe and secure.
In this patrolling session, security guards also check if loud sounds are coming from any room that is irritating or disturbing the other customers. Also, they ensure a quick and prompt response to any complaint call. Moreover, the safety and security of the hotel staff, employees, customers, and their luggage are on the shoulders of the security guards which they have to perform without any compromise.
3- Maintaining Order
Every establishment has some set of rules and regulations which everyone must follow. While talking about the hotel industry, the rules and regulations can be different for the hotel staff and the customers. But it is the responsibility of the hotel security guard to maintain order from both sides by making sure they are following all the rules and regulations. It is crucial for the hotel’s security to maintain them in the best manner to provide a peaceful and secure environment to everyone and the hotel management calls the security guards to deal with the staff member or any customer breaking the rules and disturbing the other guests.
4- Emergencies and Evacuation
Emergencies can arise anywhere at any time which is why hotel security guards must be ready and prepared all the time to deal with any kind of situation. Also, they are trained to evacuate the building in case of a fire or alarm trigger calmly and professionally ensuring the safety of everyone.
Creating the evacuation strategy on the spot is one of the most crucial steps and every security guard should be mentally strong enough to excel in it. Crowd management is also a big task in such situations which security guards must deal professionally without causing harm to anyone.
5- Logging Activities
While performing the front desk duties in the hotel establishment; managing, reporting, and keeping a close eye on unusual activities is also a part of a security guard’s duties. These thorough and comprehensive documents help a lot in improving hotel security. Also, allowing the different shifts to security teams for patrolling comes under the umbrella of security guards. Moreover, in this era of technology, it is a must to have some basic computer operating knowledge for logging and reporting forms.
6- Security Issues Relating to Hotels
It seems to have a lot of security issues and problems when it comes to hotel security due to the high volume of customers and their belongings.
But hiring professional and well-reputed companies like Guard Mark for hotel security services can be the problem-solving decision. Here are some of the issues relating to hotel security.
7- Diversified Facilities for Guests
The main goal of every business is to generate the maximum revenue with the help of its services or products. The same goes for the hotel industry too. Due to the high number of customers, hotels lend their place to bars, gyms, restaurants, bowling alleys, and other wide range of different facilities to make some extra money. This also helps to gain the attention of the customers. But this takes much more public to the hotels who don’t want the rooms to stay but come to enjoy those games and facilities. Security teams have to keep a close eye on all the guests and other people to ensure a safe and secure environment.
8- Furniture, Expensive Items, and Guest Belongings
Hotels contain valuable furniture sets and fixtures to provide a comfortable environment for the customers for the best experience. Also, there are many expensive and precious belongings of the guests in the hotel.
The safety and security of all these items and assets are the core duties of the security guards but it is not a work of unprofessional, hotels need highly skilled security guards to take care of these matters.
9- Wide Areas to Cover
Maintaining proper security in a hotel establishment due to the nature of building style and layout. It contains hundreds of rooms, stairs, hallways, corridors, and other facilities to keep an eye on. Also, there can be more than one entry and exit on the hotel premises which makes it difficult for the security teams to maintain complete security.
Can Hotel Security Enter Your Room?
This is the question a lot of people ask, and the answer is YES. A security guard can enter your room under various circumstances to ensure the safety and security of other guests and the business establishment. Here are some of the cases in which the security guards can enter your room:
Emergencies
The hotel security guards can enter your room in case of emergencies to take you out. The emergencies can be different types including fire or other alarm triggering.
Welfare Checks
If the welfare Checkstomer doesn’t respond to the bells or the alarms for a long period, security guards can enter the room without permission.
Maintenance and Repairs
There are two types of maintenance in the hotels: Emergency maintenance and non-emergency maintenance. In case of non-emergency maintenance, hotel administration notifies the guest about it but in emergency maintenance, the hotel management and security guards can enter the room without notifying the guests. The maintenance and repairs include pipe leakage, electricity issues, and other inspections.
Suspicious or Illegal Activities
After getting the solid evidence that something illegal is happening in the hotel room against the hotel rules and regulations, security guards can enter the room without permission.
Why Use a Security Provider Like Guard Mark?
Guard Mark Security is one of the leading and most reputed companies in the UK providing hotel security guarding services. We have well trained and professional security guards to take care of the safety and security of everyone within the hotel premises. All of our security guards and door supervisors hold SIA licences and are vetted by BS7858 standards, ensuring complete trustworthiness and peace of mind.
We are well aware of the challenges the hotel industry faces and know how to take care of them in the best manner. Our security guards excel in crowd management, logging activities, front desk duties, quick response to emergencies, calm evacuations, and many more. Guard Mark Security is your one-stop shop for all your security needs. Moreover, we offer cost-effective solutions to expensive problems.
We have been providing hotel security services for the last 10 years and have worked with some of the great businesses. If you are a hotel owner and concerned about its safety and reputation, Guard Mark Security is the only solution. Contact us if you have any queries related to our services. Our friendly and knowledgeable team is here 24/7 to answer all your questions in the best manner.