Retail is one of the most vital sectors in the UK, forming the backbone of the high street and playing an integral role in countless lives. Whether as shoppers, employees, or business owners, we all interact with the retail industry in some capacity.

Sadly, those working in the sector often face significant challenges, especially when it comes to crime. Retail is one of the hardest-hit industries, and the statistics paint a worrying picture for those already in the business or considering entering the field.

At Guard Mark Security, we recognise the importance of staying informed and prepared for the harsh realities of running a retail business. That’s why we’ve compiled the key statistics you need to be aware of, along with insights into managing the risks associated with retail crime.

Retail Crime at a Glance

The retail sector is incredibly diverse, encompassing everything from local shops and supermarkets to department stores and boutiques. Unfortunately, this variety exposes businesses to a broad spectrum of criminal activities, making it one of the most vulnerable industries. For a deeper understanding of specific risks, check out our Top 15 Most Stolen Items from Supermarkets to gain valuable insights into the most common theft trends affecting retailers.

Shoplifting and theft are among the most common issues, but violence, abuse, and property damage are also frequent occurrences. In some cases, crimes like arson and vandalism further disrupt operations. In recent years, cybercrime has emerged as another serious threat, targeting online systems and leaving businesses at risk of reputational damage and financial loss.

What’s particularly concerning is that crime in the retail sector doesn’t only affect larger businesses. Smaller firms are equally vulnerable. According to the Federation of Small Businesses, approximately half of all small businesses will experience crime at some point during their operations. These statistics underscore the need for robust security measures. They’re not only essential for safeguarding day-to-day operations but also play a crucial role in business planning and securing investment.

Key Statistics on Retail Crime

Understanding the realities of retail crime requires looking closely at the data. Statistics and findings offer critical insights into the challenges faced by businesses and the importance of implementing strong retail business security.

Here are some key figures to help you understand the landscape and prepare for potential risks as a retail business owner.

1- Last Year Theft Statistics

Over eight million incidents of customer theft and shoplifting were reported in the last year, according to a report by the British Retail Consortium. This staggering number highlights just how pervasive theft is within the retail industry. The scale of the issue underlines the necessity for businesses to prioritise retail security measures to combat this ongoing challenge and reduce these alarming figures.

2- Average Cost of Theft from Small Stores

The impact of theft is particularly pronounced for smaller businesses. A report from the Association of Convenience Stores revealed that the average cost of theft from small stores stands at £1,066. For many small retailers, this kind of loss can be devastating, especially in an already challenging economic climate.

Such statistics emphasise the importance of consistent investment in effective retail security solutions to protect businesses from substantial financial strain.

3- Alcohol Is Not the Most Stolen Item

Interestingly, one of the most stolen items might come as a surprise to many. While alcohol is often assumed to be the primary target for thieves, confectionery items like sweets and chocolate actually top the list.

A recent report from the Association of Convenience Stores also noted that meat products are a significant contributor to retail theft. This finding underscores the diverse nature of retail crime and the need for comprehensive security strategies that account for various vulnerabilities.

4- 25% of Independent Retailers Faced Violence Last Year

While theft remains the most common crime in the retail sector, it is far from the only risk retailers face. According to the Association of Convenience Stores (ACS), a quarter of independent and boutique shops experienced incidents of violence over the past year. This statistic highlights the growing vulnerability of smaller retailers to physical threats.

Common triggers for violence include refusing service to intoxicated or aggressive individuals and enforcing age-restriction policies for items like alcohol or medicines. The ACS report estimates that there were over 35,000 violent incidents in the retail sector during the past year, underscoring the urgent need for robust security solutions for retail businesses to protect both staff and customers.

5- Over 800,000 Incidents of Verbal Abuse Reported

Verbal abuse is another major concern, with over 800,000 incidents reported in the past year, according to the ACS. Among these cases, a troubling 25% were identified as hate-motivated, involving racist, misogynistic, or homophobic language. Such alarming figures reveal the extent of hostility faced by retail workers and business owners and emphasise the importance of creating a safe and respectful environment through adequate security training and protocols.

6- Retail Theft Costs a Staggering £1.04 Billion

The financial toll of theft on the retail industry is immense. The British Retail Consortium’s latest report estimates the total cost of retail theft at £1.04 billion. A massive £953 million of this is attributed to customer theft, with the rest arising from staff and corporate theft. This figure highlights the widespread impact of theft across all types of retail businesses, from large supermarket chains to small independent stores, demonstrating the critical need for comprehensive theft prevention strategies.

7- Crime-Related Losses Increased by 32% Since 2021

Retail crime has seen a sharp rise in recent years, with total losses increasing by 32% since 2021. Data from the British Retail Consortium indicates that the cost of crime surged from £786 million to over £1 billion, driven by theft and other criminal activities.

This upward trend is particularly concerning as it follows a temporary decline during the pandemic. The consistent growth in crime-related costs reinforces the urgent need for businesses to invest in effective retail security to protect their operations and ensure sustainability.

What These Statistics Mean for Retailers

The numbers around retail crime can feel worrying, especially for those just starting their business. But while these figures highlight real challenges, they also show where progress is being made to create a safer future for retailers. In addition to having good retail security measures in place, there have been positive changes in laws and policies to help tackle retail crime. These changes are a step in the right direction and offer hope for better safety in the retail sector.

Stricter Punishments for Retail Crimes

One big change is the introduction of stricter punishments for retail crimes. New rules mean that violent or aggressive behaviour towards retail workers is treated more seriously and can lead to tougher sentences. This change recognises the unique risks that retail workers face.

Increased Focus from Police Crime Commissioners (PCCs)

Another improvement is the increased focus from Police Crime Commissioners (PCCs). In the past, retail crime didn’t get much attention from PCCs, but that has changed since the pandemic. Now, most PCCs have promised to prioritise retail safety, which is a positive step for businesses.

Better Policing Efforts

The government is also showing more support through better policing efforts. Recently, the Policing Minister, Chris Philp, acknowledged the problems of theft and shoplifting and assured retailers that the government is committed to tackling these issues.

These efforts are encouraging, but real change will only happen when businesses, the police, and the government work together. By cooperating, we can make retail spaces safer and reduce crime in the sector. Next, we’ll look at practical ways to protect your retail business and keep your staff and customers safe.

How to Protect Your Retail Business from Crime

While changes in laws and policing are helpful, they work best when paired with strong security systems in your store. At Guard Mark Security, we understand the importance of effective security solutions, which is why we’ve outlined some key steps to keep your business safe.

Retail Security Guards Are Essential

Having visible, well-trained security guards can make a huge difference in preventing crime. At Guard Mark Security, we’ve seen time and again how effective security guards are as a deterrent. They act as the first line of defence and bring a range of benefits to any retail environment.

Our guards are skilled in conflict de-escalation and trained to spot suspicious behaviour early, helping to stop theft or violence before it happens. They can also monitor CCTV systems, providing a broader view of the store to identify potential risks and ensure everything runs smoothly.

Reliable CCTV Systems Are a Must-Have

CCTV has been a key tool for retailers for years, and with modern technology, it’s more effective than ever. A well-placed CCTV system not only acts as a strong deterrent to would-be criminals but also helps monitor high-risk or busy areas of your store.

When paired with security guards, CCTV becomes even more powerful. It’s not just about preventing crime but also crucial in helping law enforcement if something happens. Clear footage can help identify those responsible, making it easier to resolve incidents and get your business back on track quickly.

Retail Store Detectives

Retail store detectives provide an undercover layer of protection for your business. These specially trained professionals blend in with customers on the shop floor, allowing them to monitor activity without drawing attention. They focus on spotting suspicious behaviour and detecting early signs of trouble.

Store detectives are particularly valuable during busy periods, like weekends, when theft is more likely to occur. Their ability to move around the shop discreetly gives them a unique perspective on high-traffic areas. While they don’t offer the visible deterrence of retail CCTV cameras or security guards, their covert approach makes them an effective “secret weapon” in combating crime.

Retail Key Holding

Even with robust security measures in place, there are times when your store may be unoccupied—such as after hours or on certain holidays. For these situations, retail key holding offers an extra layer of security and peace of mind.

With key holding, a secure, off-site facility keeps a spare copy of your shop’s keys. This ensures that access to your premises is always available when needed, even if you’re away or unable to attend to the store personally. It’s a simple yet essential service to help protect your business year-round.